Refund policy

Due to the severity of the COVID-19 crisis, CARM A. SUTRA is suspending product returns. In order to protect our employees and our customers from any additional risk, we will not be accepting returns of any merchandise until further notice. Once a product has left the store, we cannot accept it back and give a refund.

You can always contact us for any return questions at Carmasutra.cs@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Due to the severity of the COVID-19 crisis, CARM A. SUTRA is suspending product exchanges. In order to protect our employees and our customers from any additional risk, we will not be accepting exchanges of any merchandise until further notice. Once a produce has left the store, we cannot accept it back and give an exchange.

Refunds
Due to the severity of the COVID-19 crisis, CARM A. SUTRA is suspending product refunds. In order to protect our employees and our customers from any additional risk, we will not be issuing refunds of any merchandise until further notice. Once a produce has left the store, we cannot accept it back and give a refund.